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Organization and Business Process Design
We strongly believe that all organizations are perfectly designed to get the results that they get. We provide a proven set of tools for deliberately transforming organizations to achieve their desired results. The table below summarizes these assessment and design tools:

Transformation Tools Description
Organizational Systems Design (OSD) Model A framework for Organizational Assessment and Design that emphasizes design for purpose and alignment.
Analysis Tools - four distinct analysis processes: Environmental Scan, Technical Analysis, Social Analysis, and Joint Optimization A step-by-step analysis methodologies for gathering data about organizational strengths, weaknesses, requirements, and possibilities.
Levels of Inquiry - choice about the three levels of inquiry Processes of analysis, design, and deployment varying in scope of participation as dictated by the degree to which organizational leaders have chosen to involve organizational members.
Levels of Transformation - choice about the subject matter domain Subject matter domains to study as the transformation process moves forward. Strategic transformation envisions the future strategy of the organization. Comprehensive transformation aligns the overall organization to that strategy. Local transformation moves the change into the heart of individuals and teams within the organization.

Organizational Systems Design (OSD) Model


The Organizational Systems Design (OSD) model, shown here, emphasizes design for purpose and alignment. We believe that you get what you design and that if you want different results then you need to change the design. As the old saying goes, “If you always do what you have always done, then you will always get what you always got”. The OSD model is useful for framing an organization’s thinking about its current and future design, but it does not dictate any one set of design choices.


First, we examine design choices made by the organization to date and the effect these choices have had on the  organization and on its outcomes. Second, we identify design choices that create the ideal organization to achieve your desired future outcomes. Third, we identify the gaps between its current state and future state then plan how best to design, align, and deploy solutions.



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